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Privacy Policy

Truly Engaging

Truly Engaging's Commitment To Your Privacy

To better protect your privacy, Truly Engaging provides this Privacy Policy ("Policy") explaining its online information practices and the choices you can make about the way your information is collected and used. This Policy applies to all of the products and services offered through TrulyEngaging.com ("Website"). If you have any questions about this Policy, please contact us through this Website, or write to us at:

Truly Engaging 280 Gerzevske Ln Carol Stream, IL 60188, USA Attention: Privacy Officer Email: [email protected]

Truly Engaging adheres to strict privacy principles with respect to the data collection practices on this Website, and complies with the Federal Trade Commission guidelines and all applicable U.S. federal and state privacy laws and regulations, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and comprehensive privacy laws in Virginia, Colorado, Connecticut, Utah, Indiana, Kentucky, Rhode Island, Montana, Oregon, Texas, Delaware, Iowa, New Hampshire, New Jersey, Minnesota, Maryland, Nebraska, and other jurisdictions.

Notice

Truly Engaging is committed to clearly and readily disclosing its data collection practices so that you can make informed decisions about your activities on this Website.

Choice

Truly Engaging provides you with a choice to participate in its data collection activities either anonymously or not at all. You have the right to opt out of the collection of certain categories of personal information as described in this Policy.

Access

Truly Engaging provides you with the opportunity to review, modify, and delete any personally identifiable information that you have previously provided.

Security

Truly Engaging has taken proactive measures to protect against the loss, misuse, or alteration of data that it collects and stores. Truly Engaging's network infrastructure utilizes leading technology, including Secure Sockets Layer (SSL) software which encrypts information, to protect data at each point of transfer. Truly Engaging uses multiple back-up systems to reduce the chance of data loss and for up-to-date and accurate information. Truly Engaging utilizes up-to-date physical security procedures to limit access to the data so that any access is consistent with this Policy. Truly Engaging transmits your entire credit card number to Authorize.Net during order processing.

Information Collected

In order to provide you with the full range of products and services available through this Website, Truly Engaging may collect the following types of information:

Information You Provide

When you make a purchase, sign up for any Truly Engaging services, or submit a request for information or assistance, you will be asked to submit personally identifiable information, such as your name, address, email address, or telephone number, and, where relevant, payment information, through Truly Engaging's secure online order form.

Payment Information

Truly Engaging will never share your payment instrument information with any person other than as necessary to process the payments you authorize. Truly Engaging does not store your payment instrument information on Truly Engaging's servers. Rather, we partner with Braintree Payment Services ("Braintree"), a globally respected payment gateway, to leverage its secure vault solutions for all payment instrument storage. All data sent to Truly Engaging's servers is encrypted and our servers are protected by industry standard measures. By leveraging Braintree for storage, we are able to add another powerful layer of security to Truly Engaging.

Analytics and Website Usage Information

Truly Engaging uses server-side analytics to understand how visitors interact with our Website and to improve the quality of our services. This analytics data is processed entirely on our servers without the use of browser cookies or client-side tracking technologies.

When you visit this Website, our servers may collect technical information such as:

  • Your IP address (which may indicate your general geographic location)
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our Website
  • Referring website or source

This information is collected through server logs and server-side Google Analytics. Unlike traditional cookie-based analytics, server-side analytics processes data on our servers rather than in your browser. This approach:

  • Does not store cookies or other tracking technologies on your device
  • Does not track you across other websites
  • Provides us with aggregated insights about Website usage patterns

We use this analytics information internally to:

  • Improve the functionality and user experience of our Website
  • Understand which pages and features are most valuable to visitors
  • Identify and fix technical issues
  • Analyze traffic patterns and trends

Opting Out of Analytics

If you would like to opt out of having your information collected through our server-side analytics, you may submit a request by emailing us at [email protected] with the subject line "Analytics Opt-Out Request." Please include your IP address or other identifying information so we can process your request. Once we receive and verify your request, we will configure our systems to exclude your data from analytics processing.

User Communications

When you send an email or other communication to Truly Engaging through this Website or otherwise, Truly Engaging may retain those communications, and the personally identifiable information you provide for a response in order to fulfill your order, process your inquiry, respond to your request, and to improve this Website and Truly Engaging's products and services. Truly Engaging will not use return email addresses for any other purpose unless you agree to that use.

Affiliated Web Sites

Truly Engaging may offer products and services in connection with third-party websites. Personally identifiable information that you provide to third-party websites may be sent to Truly Engaging. Truly Engaging processes such personally identifiable information in accordance with this Policy. The third-party websites may have different privacy practices and you should read their privacy policies.

Links

Truly Engaging may present links in a format that tracks whether these links have been followed. This information is used internally to improve the quality of Truly Engaging's products, services, and this Website by tracking user trends.

Third-Party Web Sites

This Policy only applies to this Website and any other website owned and operated by Truly Engaging. Please be aware that Truly Engaging is not responsible for the privacy practices of any other websites and does not exercise control over third-party websites displayed as links anywhere on this Website. These third-party websites may collect data or solicit personally identifiable information from you. In certain instances, if you affirmatively click through to access sponsored content or materials at sponsored websites, or affirmatively click through on a link/ad, your information may be shared with the sponsor.

Advertising

Third party vendors, including Google, may show Truly Engaging's ads on sites across the internet. These vendors may use their own tracking technologies in accordance with their respective privacy policies. Users may opt out of personalized advertising by visiting the following pages:

  • Google advertising opt-out page: https://www.google.com/settings/ads
  • Network Advertising Initiative opt-out page: http://www.networkadvertising.org/choices/

How Truly Engaging Uses Your Information

When Truly Engaging has co-branded, customized, private label, or sponsored products and services, or joins with other parties to provide specific products or services, then Truly Engaging may share (provide and receive) your personally identifiable information with those other parties. These third parties will use your personally identifiable information according to their own privacy policies.

You will occasionally receive emails containing information on products, services, special offers, contests, promotions or a newsletter. Truly Engaging provides you with a mechanism to opt-out from receiving these types of communications. To unsubscribe, please send an email to [email protected].

If you no longer want to receive marketing-related ("Offers and Inspiration") text messages from us on a going-forward basis, you may opt-out by replying STOP to any marketing ("Offers and Inspiration") text message you receive from us. Please note message frequency varies. Reply HELP for help. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Truly Engaging may disclose certain of your personally identifiable information to third-party service providers in order to fulfill your order. These third-party service providers have agreed to use your personally identifiable information only to fulfill your order and to keep it secure and confidential. Truly Engaging may share aggregate information, such as usage and demographic data, with third parties. Aggregate information does not include personally identifiable information.

Truly Engaging is the sole owner of all information collected on this Website. Truly Engaging will not sell, share, or rent this information to any third parties, except as set forth in this Policy.

Truly Engaging reserves the right to disclose any information collected at this Website if required by law or valid order of a court or other governmental authority.

Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. These rights may include:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to correct inaccurate personal information
  • The right to opt out of the sale or sharing of your personal information
  • The right to opt out of targeted advertising
  • The right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects
  • The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at [email protected] or use the contact information provided at the end of this Policy. We will respond to your request within the timeframe required by applicable law.

California Residents - Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), provides you with specific rights regarding your personal information.

Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Correct: You have the right to request correction of inaccurate personal information.

Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information and the right to opt out of targeted advertising. We do not currently sell personal information as defined by the CCPA. However, we respect your right to opt out. To exercise this right, please email [email protected] with the subject line "Do Not Sell or Share My Personal Information."

Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to that which is necessary to perform the services or provide the goods reasonably expected by an average consumer.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Authorized Agents: You may designate an authorized agent to make requests on your behalf. We may require verification of your identity and written authorization for the agent to act on your behalf.

To exercise any of these rights, please contact us at [email protected] or call us at 630-653-5525. We will verify your identity before processing your request and respond within 45 days.

California's "Shine the Light" Law: California residents may also request information about how we disclose certain categories of personally identifiable information to third parties for their direct marketing purposes. Except as set out in this Policy, Truly Engaging does not presently share personally identifiable information with any third parties for their direct marketing purposes.

Virginia, Colorado, Connecticut, Utah, and Other State Residents

If you are a resident of Virginia, Colorado, Connecticut, Utah, Indiana, Kentucky, Rhode Island, Montana, Oregon, Texas, Delaware, Iowa, New Hampshire, New Jersey, Minnesota, Maryland, Nebraska, or other states with comprehensive privacy laws, you may have rights similar to those described above for California residents, including:

  • The right to confirm whether we are processing your personal data and to access such data
  • The right to correct inaccuracies in your personal data
  • The right to delete your personal data
  • The right to obtain a copy of your personal data in a portable format
  • The right to opt out of targeted advertising, the sale of personal data, and profiling

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law (typically 45 days, with a possible extension of an additional 45 days).

If we decline to take action on your request, you may appeal our decision by contacting us at [email protected] with "Privacy Rights Appeal" in the subject line. We will respond to your appeal within the timeframe required by applicable law.

Global Privacy Control and Universal Opt-Out Mechanisms

Truly Engaging recognizes and honors Global Privacy Control ("GPC") signals and other universal opt-out mechanisms as valid requests to opt out of the sale or sharing of your personal information and targeted advertising, as required by applicable state privacy laws.

If you visit our Website with GPC or another recognized universal opt-out mechanism enabled in your browser, we will treat it as a request to opt out on that browser or device. To learn more about GPC and how to enable it, visit https://globalprivacycontrol.org.

Please note that because GPC signals are specific to the browser or device from which they are sent, you will need to enable GPC on each browser and device you use to visit our Website if you wish to opt out across all your browsing activity.

Do Not Sell or Share My Personal Information

We do not currently sell personal information as defined by applicable state privacy laws. However, if you would like to ensure that your personal information is not sold or shared in the future, you may:

  • Email us at [email protected] with the subject line "Do Not Sell or Share My Personal Information"
  • Enable Global Privacy Control (GPC) in your browser
  • Call us at 630-653-5525

Update, Correct, Delete, Deactivate and/or Access Your Personal Information

Upon request, Truly Engaging will grant individuals reasonable access to the personally identifiable information that it holds about them. If your personally identifiable information changes (such as Zip Code, phone, email, or postal address), or if you wish to have your information removed from Truly Engaging's database, you may contact Truly Engaging by emailing Truly Engaging's Customer Department at [email protected] or [email protected], or by telephone or postal mail at the contact information listed below.

To protect your privacy and security, Truly Engaging will also take reasonable steps to verify your identity before granting access or making corrections.

Notice of Changes To This Policy

If Truly Engaging modifies this Policy, the changes will be posted on this Website. You should check this Policy regularly to keep abreast of any changes. If Truly Engaging decides to use your personally identifiable information in a manner different from that stated in this Policy at the time of collection, Truly Engaging will notify you via email and by posting a notice on this Website for thirty (30) days before implementing such changes.

Contact Information

If users have any questions or suggestions regarding this Policy, or wish to exercise any of their privacy rights, please contact Truly Engaging at:

Phone: 630-653-5525 Fax: (763) 786-9393 Email: [email protected] Privacy Requests: [email protected] Postal Address: 280 Gerzevske Ln, Carol Stream, IL 60188, USA Web site URL: www.trulyengaging.com

Effective Date

February 16, 2026