Truly Engaging Customer Concierge answering your questions.

Customer Concierge

Live help to keep your plans moving.

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Most Popular Questions

What is my order status?
You can check your status in your account under Recent Orders or by using your order number to track it with your selected carrier.
Sign In or Check Order Status

Do you offer discounts?
Yes! We offer many discounts throughout the year.
Check Current Promotions

Where do you ship to?
At this time, we ship to the United States and Canada.

Have another question?
Visit our Help Center

To cancel or make changes to an order,
please call us at
800.788.8633

Get the help you need, right when you need it.



Send Us a Message

We'll review your question or request and follow up with clear next steps within 2-4 business days.
[email protected]

Submit a help form

Call Our Team

Talk through your questions and get help to move forward.
800.788.8633

Alternate Numbers
Fax: 763.786.9393
Local: 763.786.9400

Here When You Need Us

Mon–Fri
9am–4pm (CT)



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Mailing Address

Truly Engaging
1200 Red Fox Road
Arden Hills, MN 55112

Holiday Closings

May 25, 2026 – Memorial Day
July 3, 2026 – Independence Day (observed)
September 7, 2026 – Labor Day
November 26, 2026 – Thanksgiving
December 25, 2026 – Christmas Day
January 1, 2027 – New Year’s Day